Welcome to OVNS Canada. By accessing this website, using our services, or placing an order, you agree to these Terms & Conditions and all applicable store policies.

Please review these terms carefully before placing an order.

Age & Eligibility

OVNS Canada sells age-restricted products only to customers who meet all applicable legal-age requirements for the product and delivery destination.

By entering this website and placing an order, you confirm that you meet the applicable legal-age requirement and that the information you provide is accurate.

OVNS Canada reserves the right to refuse, hold, or cancel an order where applicable age, product, destination, payment, or other legal requirements are not satisfied.

Product Information

We make reasonable efforts to provide accurate product descriptions, images, pricing, availability, flavours, strengths, and other product information.

Product availability, descriptions, pricing, and promotions may be updated from time to time.

Placing an order does not guarantee fulfillment if inventory, payment, compliance, pricing errors, security concerns, or other legitimate issues prevent us from completing the order.

Backorders are not accepted.

Pricing

All prices displayed on the OVNS Canada website are shown in Canadian dollars (CAD) unless otherwise stated.

Prices, promotions, quantity discounts, and other offers may change from time to time.

Orders

Customers are responsible for reviewing their order carefully before completing checkout.

You are responsible for selecting the correct:

  • Product
  • Flavour
  • Nicotine strength
  • Device
  • Quantity
  • Shipping information

OVNS Canada may refuse or cancel orders that violate applicable law, age or destination restrictions, payment requirements, these Terms & Conditions, fraud or security controls, or other legitimate operational requirements.

Payment

At launch, OVNS Canada accepts payment by Interac e-Transfer.

After checkout, your order will be placed in Awaiting e-Transfer status and payment instructions will be displayed and emailed to you.

Inventory is temporarily reserved for 30 minutes while payment is pending.

If payment has not been confirmed after 15 minutes, one reminder may be sent.

If payment remains unpaid after 30 minutes, the order may be automatically cancelled and the reserved inventory released.

Customers should use their order number as the payment reference.

Shipping

OVNS Canada ships to eligible physical street addresses across Canada, excluding Quebec.

We do not ship to PO Boxes.

Current shipping rates are:

Standard Shipping

  • Under C$100 — C$10
  • C$100+ — FREE

Express Shipping

  • C$20

Orders are normally processed within 1 business day.

Standard delivery is estimated at 3–4 business days after dispatch, while Express delivery is estimated within 2 business days after dispatch.

Processing and carrier transit times are estimates and are not guarantees.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate physical delivery address.

If an order is returned because of an incorrect or incomplete customer-entered address, refused delivery, or failed delivery, the customer may be responsible for the cost of reshipping the order.

If you need to request an address correction, contact OVNS Canada Customer Service as soon as possible. Changes cannot be guaranteed once processing or dispatch has begun.

Tracking & Delivery

Tracking information is provided after your order has been dispatched.

If a package is marked as delivered but has not been received, please contact the shipping carrier and OVNS Canada Customer Service so the matter can be investigated.

Carrier delivery times are estimates, and delays may occasionally occur after dispatch.

Returns & Replacements

All sales are final except for approved claims involving:

  • Damaged products
  • Defective products
  • Incorrect products
  • Non-functional products

Eligible issues must be reported within 3 hours of the carrier’s recorded delivery time with the requested supporting evidence.

For defective or non-functional products, this may include your order number, clear photos, and a short video demonstrating the issue.

Approved claims are handled through replacement only under the approved launch policy.

Cash refunds and store credit are not offered under this policy.

Incorrect Items

If OVNS Canada sends the wrong product, flavour, strength, or quantity, the issue must be reported within the applicable 3-hour claim window.

Once the claim is approved, the correct item will be sent at OVNS Canada’s expense.

Customer Ordering Mistakes

Customers are responsible for selecting the correct product, flavour, strength, device, and quantity before completing checkout.

Products ordered incorrectly by the customer are final sale and are not eligible for exchange, replacement, refund, or store credit under the approved launch policy.

Replacement Availability

If an exact approved replacement is unavailable, OVNS Canada may work with the customer to arrange a mutually agreed equal-value substitute.

A substitute will not be automatically selected without the customer’s agreement.

Order Cancellations

There is no general customer order-cancellation policy at launch.

OVNS Canada may, however, cancel an order where necessary due to unpaid payment, inventory availability, legal or destination restrictions, fraud/security concerns, pricing errors, or other legitimate operational reasons.

Website Use

You agree not to misuse the OVNS Canada website, attempt to interfere with its operation or security, engage in fraudulent activity, or use the website in violation of applicable laws.

Intellectual Property

Website content, branding, logos, graphics, product presentation, and other intellectual property associated with OVNS Canada may not be copied, reproduced, distributed, or misused without appropriate authorization.

Changes to These Terms

OVNS Canada may update these Terms & Conditions from time to time to reflect changes to our website, products, policies, operations, or applicable requirements.

The latest version published on this website will apply.

Contact Us

If you have questions about an order or these Terms & Conditions, please contact:

OVNS Canada Customer Service
ovns.cacustomerservice@gmail.com

Our team typically aims to respond within 1 business day.

Make Flavor Special.