At OVNS Canada, we aim to make every order simple, secure, and straightforward. Please review our shipping and delivery information before placing your order.

Where We Ship

We ship to eligible physical street addresses across Canada, excluding Quebec.

We currently do not ship to PO Boxes.

Shipping Rates

Standard Shipping

  • Orders under C$100: C$10
  • Orders C$100+: FREE

Express Shipping

  • Orders under C$100: C$20
  • Orders C$100+: C$20

Free Standard Shipping is automatically available when your eligible order reaches C$100 or more.

Order Processing

Orders are normally processed within 1 business day.

Orders placed on weekends or statutory holidays will begin processing on the next business day.

Estimated Delivery Times

Standard Shipping:
Estimated 3–4 business days after dispatch.

Express Shipping:
Estimated within 2 business days after dispatch.

Please note that delivery times are carrier estimates and are not guaranteed.

Order Tracking

Every shipment receives tracking information. Once your order has been dispatched, your tracking details will be sent to the email address associated with your order.

Standard or Discreet Packaging

You can choose your preferred packaging option during checkout at no additional cost:

Standard Packaging — FREE

Discreet Packaging — FREE

Where operationally possible, discreet packaging avoids obvious OVNS, vape, or nicotine branding on the outside of the package. Any information required by law or the shipping carrier will still be displayed.

Invoices and receipts are provided digitally. Printed invoices or packing slips are not included inside the package.

Address Changes

Need to correct your shipping address?

Please contact OVNS Canada Customer Service within 3 hours of placing your order.

Address changes cannot be guaranteed once your order has entered processing or has already been dispatched.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect or incomplete customer-entered address, failed delivery, or refusal, the customer is responsible for the reshipping cost if they would like the order sent again.

Delivery Instructions

Delivery instructions provided during checkout are treated as requests only and remain subject to the shipping carrier’s policies and the driver’s discretion.

Package Marked Delivered but Not Received

If your tracking shows that your package has been delivered but you haven’t received it, please contact the shipping carrier and OVNS Canada Customer Service.

Our team will assist with the investigation before determining the appropriate next steps.

Carrier Delays

Unexpected carrier delays may occasionally occur after an order has been dispatched.

OVNS Canada is not responsible for carrier delays after dispatch, but our team will assist with tracking and investigation when needed.

Need Help With Your Delivery?

For questions about an existing order or delivery, contact:

OVNS Canada Customer Service
ovns.cacustomerservice@gmail.com

Our team typically aims to respond within 1 business day.

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