At OVNS Canada, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect, why we collect it, and how it may be used when you visit our website, place an order, create an account, contact us, or use our services.

Information We Collect

We may collect information reasonably necessary to operate our online store and provide our services, including:

  • Name and contact information
  • Email address
  • Shipping and delivery information
  • Order and transaction information
  • Customer account information
  • Communications with our customer service team
  • Wholesale inquiry information
  • Device and browser information
  • Cookie and website usage data
  • Analytics information

The information collected may vary depending on how you interact with the OVNS Canada website.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Manage customer accounts
  • Provide shipping and tracking information
  • Communicate important order and payment updates
  • Provide customer support
  • Process wholesale inquiries
  • Send requested back-in-stock notifications
  • Request product reviews following eligible purchases
  • Prevent fraud, misuse, and security threats
  • Maintain and improve website functionality and performance
  • Understand how customers interact with our website
  • Meet applicable legal and regulatory obligations

Order & Transactional Communications

When you place an order or use certain website features, we may send transactional communications related to your activity.

These may include:

  • Order confirmations
  • Interac e-Transfer payment instructions
  • Payment reminders
  • Payment confirmation
  • Order processing updates
  • Shipping and tracking information
  • Delivery notifications
  • Requested back-in-stock notifications
  • Review requests

These communications are related to providing the services you requested.

Marketing Communications

Providing an email address when placing an order does not automatically mean that you have provided express consent to receive promotional marketing communications.

Any promotional marketing communications sent by OVNS Canada will be handled in accordance with applicable consent and unsubscribe requirements.

Cookies & Analytics

Our website may use cookies and similar technologies to provide essential website functionality, improve performance, understand website usage, and support approved analytics services.

Where required, OVNS Canada may provide a cookie or privacy consent notice allowing customers to make applicable privacy choices.

Analytics

OVNS Canada may use approved analytics services to better understand website traffic, customer journeys, and website performance.

Analytics information may include information such as pages viewed, interactions with the website, device/browser information, and other usage data.

Sharing Your Information

We may share personal information with service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

  • Website and hosting providers
  • Shipping and delivery carriers
  • Analytics providers
  • Email and notification services
  • Security and fraud-prevention providers
  • Other service providers supporting order fulfillment or website operations

Information should be limited to what is reasonably required for the provider to perform the relevant service.

Shipping & Delivery

Information necessary to deliver your order may be shared with the applicable shipping carrier or delivery service.

This may include your name, delivery address, contact details, and other information reasonably required to complete or manage the delivery.

Data Security

OVNS Canada takes reasonable measures to help protect customer information and maintain the security of our website and administrative systems.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

Personal information may be retained for as long as reasonably necessary to operate the store, fulfill orders, maintain business and transaction records, provide customer support, meet legal obligations, resolve disputes, and protect the security of our services.

Specific retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Rights

Depending on applicable privacy laws, you may have rights concerning your personal information.

Where applicable, you may contact OVNS Canada to ask questions about your personal information or request the exercise of available privacy rights.

Third-Party Services

Our website may rely on third-party services to provide certain functionality. Those providers may process information according to their own privacy practices and applicable agreements with OVNS Canada.

Changes to This Privacy Policy

OVNS Canada may update this Privacy Policy from time to time to reflect changes to our website, business operations, service providers, or applicable requirements.

The latest version published on this website will apply.

Contact Us

If you have questions about this Privacy Policy or how OVNS Canada handles your information, please contact:

OVNS Canada Customer Service
ovns.cacustomerservice@gmail.com

Make Flavor Special.

This Privacy Policy is working implementation copy and should receive final legal/compliance review based on the actual plugins, analytics tools, service providers, data-retention practices, and Canadian privacy requirements used at launch.